Refund Policy

Refund Policy

Online Returns

Non Furniture Items
We hope you are happy with your purchase. If not you can return the item to us within 14 days of receipt as long as it is unused and in its original packaging.
We are able to exchange the item or issue a refund to the card or PayPal account used to purchase your goods. This usually takes up to 14 days from receipt. Being a small company we are unfortunately not able to refund postage charges.

Returns address:
Streett Marburg
Ground Floor, 4 Molyneux Park Road
Tunbridge Wells, Kent

Parcels are returned at your own cost, and we strongly recommend you return items with a tracked and insured service and obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Furniture returns
Furniture viewed and purchased in person at our studio or at a fair is non-returnable unless otherwise agreed with the seller.

For furniture purchased from our online store, please call us within 7 days of delivery to discuss the return of furniture as we cannot accept the return of items that have been used or damaged since we delivered them. The item will need to be re-wrapped in the original packaging and we will need to make arrangements with you to collect it. There will be a charge for collection, unless the item is faulty.
Please ensure you thoroughly check your items for any damage at the point of delivery. Once goods are accepted from the courier signed or not signed for no responsibility can be taken by Streett Marburg for any loss or damage whatsoever.